The appointments that matter most are the ones where fear makes it hardest to think. The fix isn't courage — it's preparation. Write your three most important questions before you go. Bring a second set of ears. Ask the clinician to summarize the plan back to you in plain language before you leave.
Case2Care builds that preparation into the case itself: the questions, the record, the follow-ups, and the shared view so no one in the family is guessing. Coordination is advocacy.